FAQ

Here are some answers to frequently asked questions regarding orders, payment methods, pick-up/drop-off, shipping, & products! If you don't see anything that answers a question you may have, please don't hesitate to contact with your questions & concerns!

Product Materials

Most accessory products are made of 100% acrylic yarn

Clothing & Bag items are made of 100% cotton yarn (unless other yarn texture is stated otherwise in the product description)

Hardware is made of copper and/or brass

Product Turn-over Time

Accessories typically can take 1-3 business days to process & make to order. 

Custom orders can take 2-4 weeks to process & make to order.

Both are dependent on order volume, material availability, design complexity.

How can we pick up our orders?

~ When your order is confirmed, I will contact you regarding a pick-up location & time via the email/instagram you submitted with your order. 

~ Free pick-up only available at specified location in Kailua-Kona, HI & Hilo, HI.

~ Meet-ups available ($15 fee) at a specified location anywhere else on Big Island (i.e. Waikoloa, Kohala, Waimea, Honoka'a, Puna, Ka'u).

~ I will message you the day(s) of pick-up as a reminder.

~ Due to safety reasons, I DO NOT deliver to home addresses. 

Payment Methods

While I'm still figuring out technology, these are the payment methods I am currently able to accept. Thank you for your understanding.

~ Paypal 

~ Cash (select 'invoice' option in payment method menu when ordering; paid at pick-up)

~ Venmo (select 'invoice' option in payment method menu when ordering; in remarks box, leave your venmo tag)